Terms and Conditions

1. Booking and Confirmation

A non-refundable booking deposit amounting to 25% of the total booking value is required at the time of booking. Payment can be made via MasterCard, Visa, or Debit/Laser Cards.

Booking confirmation will be issued upon receipt of the booking deposit. The remaining balance will be automatically charged to your credit card six weeks prior to arrival. For bookings made within six weeks of arrival, the full payment will be immediately debited.

Bookings are only confirmed once we have received or charged the booking deposit. Until then, the property remains available for other potential guests, and we accept no liability should it be booked for the same period by another party.

2. Cancellation Policy

In the event of cancellation, the following charges apply:

• Booking deposit is non-refundable.
• 60% of the total cost will be charged if cancelled 6 weeks before arrival.
• 80% of the total cost will be charged if cancelled 4 weeks before arrival.
• 90% of the total cost will be charged if cancelled 3 weeks or less before arrival.

3. Special Offers

Guests may avail only one special offer or deal per reservation.

4. Additional Charges

Charges for utilities (heating and electricity) are not included in the rental price and are calculated based on consumption.

5. Special Requirements

For any special requirements like cots or high chairs, please indicate them in the online booking and reservation form. If not mentioned at the time of booking, we cannot guarantee availability. However, we will make every effort to fulfil late requests.

6. Liability

We accept no responsibility for the loss of any valuables or property during your stay or after departure.

7. Property Inspection and Occupancy

We reserve the right to enter the property for inspection at any time if it is believed to be improperly maintained or if occupants are causing nuisance to neighbours. We maintain the right to enter and inspect the property at any time, regardless of whether the occupants are present or do not grant access.

The number of occupants in the property should not exceed the number specified in the original reservation, unless prior approval is sought. Failure to comply may result in immediate cancellation without refund.

8. Conduct and Damages

Guests are expected to behave respectfully and responsibly. Disruptive behaviour, damage to property, or any behaviour deemed unreasonable by management may result in the termination of the rental without refund. Guests will be held liable for the cost of repair or replacement of any damaged item.

9. Complaints

Please notify us immediately of any complaints so we can address them promptly. You can reach us at 087 2439304 or at the location where you collected your keys.

10. Departure Responsibilities

Upon departure, guests are expected to:

• Place all used laundry and linen in a bathroom.
• Dispose of all rubbish outside the property.
• Clean all dishes, pots, and pans and return them to their original locations.
• Read the metres and leave the correct amount for utilities used in the provided envelope and complete the utilities form.
• Leave the house in a reasonable state.

Failure to fulfil these responsibilities may result in additional cleaning charges, with a minimum fee of €30.00.

11. Payment Responsibility

The person providing the credit card details for payment will be held responsible for any charges related to breakages, damages, or unsatisfactory property conditions. It is agreed that this person consents to such charges being made to their credit card.

12. Check-in and Check-out

Guests can check-in between 16:00 hrs and 23:00 hrs, and must vacate the property by 10:00 hrs on the day of departure. During winter months, early check-ins or late checkouts may be requested.

13. Pets

Pets are not allowed at all properties. For pet-friendly options, please see the property listing or enquire before booking. Please see the Pet Policy before booking.

14. Best Rate Guarantee

To qualify for our best rate guarantee, you must make your reservation via our website at www.kenmarerentals.com using our online reservation system. If a cheaper rate is found on a third-party website, contact us and once the rate is verified, we will adjust your rate accordingly.

15. Legal Governance

Your booking is governed by Irish law and is subject to the exclusive jurisdiction of the Irish courts. The booking confirmation and these terms represent the entire agreement between Kenmare Rentals and you. Kenmare Rentals is not liable for any omissions or errors, or for any loss resulting from the use of its website or for any products or services purchased from the website.

16. Complaints

All complaints about the booking service must be notified to Kenmare Rentals in writing or by email as soon as possible. Complaints regarding your stay should be raised during your stay and, if unresolved, should be put in writing to Kenmare Rentals.

17. Conduct and Liability

Guests must conduct themselves in an orderly manner, not disrupt the peace of other guests or neighbours, and behave responsibly. Conduct that we reasonably consider inappropriate and in breach of clause includes but is not limited to:

• creating an inappropriate level of noise;
• drunken or unruly behaviour; and/or
• any behaviour which other guests or staff find offensive in any way.

Unruly behaviour may lead to the immediate termination of the booking. We will have no obligation to refund you for lost accommodation and we will not pay for any expenses or costs incurred as a result of the termination.The guest will be held responsible for any damage or loss caused by them or any member of their party. Full payment for any such damage or loss must be paid prior to departure. Failure to make payment will result in legal action, the cost of which will be borne by the guest.

18. Miscellaneous

• It is the guest’s responsibility to take care of passport, visa and health requirements. Travel insurance against cancellation is strongly recommended.
• All bookings are personal and may not be sold or transferred. You warrant that you are at least 18 years of age. All bookings are personal to you and may not be sold, assigned or otherwise transferred.
• If our hotel reservation confirmations are used inappropriately as means of VISA application, an admin fee will be charged and the customer will be reported to the relevant authorities. 

19. Transfer of Reservation

On rare occasions, due to circumstances beyond our control, we may need to transfer a reservation to another property of equivalent standard and rate. In such cases, we cannot be held liable for any inconvenience caused. We assure you that you will be accommodated in a similar property in terms of standard and price within the town of Kenmare.